No major decision should be made without first doing your homework, that includes the decision of picking an HVAC contractor. You’ll want to find a contractor that will listen to you and ensure they are meeting all your home comfort needs.
HVAC installation isn’t a project you want to attempt to DIY. It’s important to find a contractor that is highly skilled in a number of areas. They will work out your home’s load calculation, pull permits to guarantee local codes are met, check piping and a whole slew of steps in-between. If your top-of-the-line system isn’t getting a top-of-the-line installation, you’re more likely to get subpar performance from your system.
The team at Three Rivers Heating & Cooling have put together some questions to ask to assist you on your pursuit of finding your ideal HVAC contractor.
Do they have references or referrals?
When deciding to work with a company they should be able to provide you with a list of recent customers that can verify the quality of their work. Once you receive that you can call and ask them about their recent HVAC projects, if they are satisfied with the results and if they would hire the company again in the future.
Some other sources to check with are the ACCA (Air Conditioning Contractors of America) and the Better Business Bureau. Looking up a contractor on BBB will allow you to look through consumer ratings and will also show you any customer complaints lodged against a company. The ACCA is a non-profit that employs the know-how of over 60,000 professionals and 4,000 businesses. Contractors that belong to the ACCA are serious about their profession and will happily provide you with referrals.
An additional option is enlisting the help of your friends on social media. These recommendations are received from people you know and trust. You’ll most likely not only get feedback on what contractors to use, but also who to avoid. If you’re looking for endorsements from your neighbors, nextdoor.com is literally a social network of your neighbors.
Are they NATE-certified?
If your contractor is NATE-certified you can have confidence that you’re getting a contractor that meets the highest standards in installation and service. NATE (North American Technician Excellence) is a non-profit organization for HVAC technicians. In order to become NATE-certified a technician has to pass specialized and real-world tests that were created by a committee of the top industry experts.
Are they properly licensed and insured?
Just about every state requires licensure for HVAC contractors. This assists in protecting consumers from companies that use unqualified workers. A quick online search will show you whether your state requires a license or not. If you are living in a state the requires a license and your contractor doesn’t have one, look elsewhere to prevent any issues.
When to ask these questions?
The perfect time to find a quality HVAC contractor is prior to a breakdown. If you get your system checked when it’s running properly and get your regular maintenance scheduled to keep it running properly.
Building a relationship based on trust and experience is important to us at Three Rivers Heating & Cooling in Portland. Our professionals will gladly answer any questions you may have about home comfort. Give us a call at 503-213-4433 or set up an appointment with us using our online scheduler.